SHIPPING & DELIVERY
Free shipping on all orders above £50 within the UK.
Shipping rate for Rainbow Collection is £20
In the event that a non-delivery occurs on account of a mistake by the customer (i.e. wrong name, address, or contact number) any extra cost towards re-delivery shall be borne by the customer.
All orders are shipped on the same business day by 1-2 pm. Shipping days are calculated as orders placed before 12 pm on working days.
|Express||DHL Express||1 day||£5 / Free over £100|
|Standard||Postal / DHL||3–9 days||£35 Free over £100|
|Express||DHL Express||1–2 days||£40|
|Express||DHL Express||1–3 days||£40|
|Express||DHL Express||2–5 days||£40|
*At Silviano we do our best to deliver within the stated time, however please note that Silviano cannot be held responsible for any delays caused by the customs clearance of the destination country.
We will not be able to reimburse expedited shipping costs for packages that miss the estimated delivery date, nor do we refund shipping costs for returned items. Refused deliveries will incur a cost of the original delivery plus the return cost. Any refund made will be minus the total delivery and return cost in the case of refused deliveries.
If you have any questions about shipping or delivery, please contact firstname.lastname@example.org