SHIPPING & RETURNS

SHIPPING & DELIVERY

Free shipping on all orders above £50 within the UK.

Shipping rate for Rainbow Collection is £20

In the event that a non-delivery occurs on account of a mistake by the customer (i.e. wrong name, address, or contact number) any extra cost towards re-delivery shall be borne by the customer.

All orders are shipped on the same business day by 1-2 pm. Shipping days are calculated as orders placed before 12 pm on working days.

UK
Service Transit time Cost
Standard DHL 2 days Free
Express DHL Express 1 day £5 / Free over £100
Europe
Service Transit time Cost
Standard Postal / DHL 3–9 days £35 Free over £100
Express DHL Express 1–2 days £40
US & Canada
Service Transit time Cost
Express DHL Express 1–3 days £40
International
Service Transit time Cost
Standard DHL 6–14 days £25
Express DHL Express 2–5 days £40

*At Silviano we do our best to deliver within the stated time, however please note that Silviano cannot be held responsible for any delays caused by the customs clearance of the destination country.


We will not be able to reimburse expedited shipping costs for packages that miss the estimated delivery date, nor do we refund shipping costs for returned items. Refused deliveries will incur a cost of the original delivery plus the return cost. Any refund made will be minus the total delivery and return cost in the case of refused deliveries.


If you have any questions about shipping or delivery, please contact info@houseofsilviano.com

TAXES & DUTIES

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UK

All prices are inclusive of GST.

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Europe & International

Customers need to cover any ingoing customs or taxes costs should any be incurred when shipping to your destination.

For several destinations, the prices already include taxes and duties. This will be stated at checkout.

RETURNS & EXCHANGES

If you're not satisfied with your purchase, you can return/exchange your item(s) for a full refund within 15 days of receiving your order.


Returns must be unused, in the state you received them, and in the original packaging with all the original tags still attached.


To process a refund, please contact us info@houseofsilviano.com with your order number and return reason.Any returned items received by Silviano without prior notification and approval cannot be processed. Therefore, please always give us prior notice and wait for our approval so that we can help you out efficiently.


If there is something wrong with your product please contact us straight away to resolve the issue.

*Tech products i.e. Powerbank and Bluetooth tracking Device will not be exchanged or returned once the seal is broken/packaging is opened.

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UK

Customers are responsible for returning the package to the address mentioned at the bottom of the invoice, and the cost of the return shipping is not covered by Silviano.

Europe & International

Customers outside the United Kingdom are responsible for returning the package to the address mentioned at the bottom of the invoice, and the cost of the return shipping is not covered by Silviano.

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CANCELLATION

 

  • After having placed their order, customers may cancel their order only if the order has not been dispatched yet. We do not accept any cancellation on orders after the product has been dispatched from our warehouse.

     

  • In case of cancellation, there is an option of credit refund of the purchase amount, but you may exchange it for another product(s) of the same or higher value by paying the remainder.

     

  • You may also opt for store credit to be added to your account against the returned order, which you can use to shop online, within the duration of validity of the store credit.

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    ADDITIONAL NOTES

     

  • All our international deliveries are handled by DHL.

     

  • We reserve the right to refuse an exchange or refund if goods are not returned in a re-sellable condition.

     

  • Allow up to seven days for your return/exchange to be processed. This may be delayed during busy periods.

     

  • International customs duties and sales taxes are not refunded for shipments outside the EU Refund terms are subject to change under exceptional circumstances and at the discretion of the company.

     

  • All our products are made of 100% Genuine leather. Slight variations in grain, structure or shade, should be viewed as the natural beauty of the product and will not be viewed as defects.