SHIPPING & RETURNS

SHIPPING & DELIVERY

We are pleased to offer complimentary standard delivery on qualifying orders worldwide.

Orders placed before 12pm on a working day are normally dispatched by 2pm on the same business day. Orders placed after 12pm, at weekends or on public holidays will be processed on the next working day.

Delivery times are estimates and begin from the date of dispatch.

UNITED KINGDOM

Orders of £100 or less

  • Standard delivery, 6–10 business days: £15
  • Express delivery, 2–4 business days: £30

Orders over £100

  • Standard delivery, 6–10 business days: Complimentary
  • Express delivery, 2–4 business days: £15

EUROPE

Orders of €100 or less

  • Standard delivery, 6–10 business days: €15
  • Express delivery, 2–4 business days: €30

Orders over €100

  • Standard delivery, 6–10 business days: Complimentary
  • Express delivery, 2–4 business days: €15

UNITED STATES & REST OF THE WORLD

Orders of $150 or less

  • Standard delivery, 7–11 business days: $25
  • Express delivery, 3–5 business days: $45

Orders over $150

  • Standard delivery, 7–11 business days: Complimentary
  • Express delivery, 3–5 business days: $20

INDIA

  • Standard delivery, 3–5 business days: Complimentary
  • Express delivery, 1–3 business days: ₹500

All orders are sent through trusted delivery partners. Although we do our best to deliver within the estimated time, customs clearance and circumstances outside our control may occasionally cause delays.

If an order cannot be delivered because the name, address, telephone number or other information provided by the customer is incorrect or incomplete, any additional return or redelivery costs will be the customer's responsibility.

For assistance with an order, please contact info@houseofsilviano.com.

TAXES & DUTIES

UNITED KINGDOM

All prices include VAT where applicable.

EUROPE AND INTERNATIONAL DESTINATIONS

For selected destinations, taxes and duties may already be included in the price or calculated at checkout.

Where taxes and duties are not included, the recipient will be responsible for any customs duties, taxes or import charges applied by the destination country.

30-DAY RETURNS

We hope you love your Silviano purchase. If it is not quite right, you may request a return within 30 days of receiving your order.

HOW TO ARRANGE A RETURN

  1. Email info@houseofsilviano.com with your order number and reason for return.
  2. Our team will confirm the return address and provide the necessary instructions.
  3. Send the item using a reliable tracked courier of your choice.

Customers are responsible for arranging and paying for return shipping, unless the item is faulty, damaged or incorrect. As this payment is made directly to the customer's chosen courier, the return shipping cost is non-refundable.

Please do not send an item before contacting us, as returns sent without prior notification may be delayed or sent to the incorrect returns facility.

All returned items must be:

  • Unused and in their original condition
  • Returned with all original tags attached
  • In their original packaging
  • Accompanied by the order number or proof of purchase

We strongly recommend using a tracked courier and retaining the tracking information until the refund has been completed. Silviano cannot accept responsibility for a return before it has been received at the confirmed returns address.

REFUNDS

Once your return has been received and inspected, we will notify you by email.

Approved refunds will be initiated within 24 hours of completing the inspection and returned to the original payment method. The amount paid separately to the customer's chosen return courier is non-refundable.

Where required by applicable consumer law, the eligible original standard delivery charge will also be refunded. If an enhanced or express delivery service was selected, the additional cost above standard delivery is non-refundable.

Please allow additional time for your bank or card provider to credit the funds to your account.

We reserve the right to reduce or refuse a refund where an item has been used, damaged after delivery or returned in a condition that prevents it from being resold, subject to applicable consumer law.

DAMAGED, FAULTY OR INCORRECT ITEMS

Every Silviano piece passes through a three-stage quality-control process before dispatch.

If your order arrives damaged, faulty or incorrect, please contact us promptly at info@houseofsilviano.com with your order number and photographs of the issue.

Once the issue has been confirmed, we will provide an appropriate resolution and cover reasonable return costs. This does not affect your statutory rights.

EXCHANGES

The quickest way to secure another item is to return the original purchase and place a separate order for the preferred item.

CANCELLATIONS

If you wish to cancel an order, please contact us as soon as possible. We will do our best to accommodate your request if the order has not already been dispatched.

Once an order has been dispatched, it must be returned in accordance with the returns process above.

NON-RETURNABLE ITEMS

We cannot accept returns of:

  • Custom-made or personalised products
  • Gift cards
  • Items that have been used, altered or returned without their original tags

This does not affect your rights where an item is faulty, damaged or incorrectly supplied.

NATURAL LEATHER

Our leather products are handcrafted using genuine leather. Natural variations in grain, texture, structure and shade are part of the individual character and beauty of the material and are not considered defects.

WARRANTY

Each Silviano piece is beautifully handcrafted by our master artisans and passes through multiple stages of quality-control process before reaching you.

Our research and development team has spent years sourcing high-quality materials from around the world to create products designed to be used, loved and enjoyed for many years.

For additional peace of mind, every Silviano product includes a one-year warranty covering manufacturing defects from the original date of purchase.

If you notice anything that does not look quite right in the workmanship of your product, please email info@houseofsilviano.com with your order number, a brief description and clear photographs. Our Customer Care team will be happy to assist you.

To keep your Silviano piece looking its best, we recommend treating it with care and avoiding overfilling, prolonged exposure to extreme conditions, contact with liquids and improper storage.

As with all finely crafted accessories, the warranty is intended to cover manufacturing defects rather than normal wear and tear, accidental damage, misuse, stains, scratches, third-party alterations or the natural evolution of leather over time.

Our Customer Care team will carefully inspect the item and assess the most appropriate solution.

Where a manufacturing defect is confirmed, we may offer a professional repair, a replacement with the same product, an exchange for a comparable product where the original is unavailable, or a refund.

This warranty is provided in addition to, and does not affect, your statutory consumer rights.